LANGUAGE PROGRAM
Language as a Standard Element
In hospitality and gastronomy, language is not an additional skill.
It is part of the experience, the sales process, and the brand’s reputation.
The Language Program is a long-term, modular system for developing your team’s language competencies — designed specifically for the hospitality industry.
We do not teach general language.
We teach the language of service.
Hospitality English
Additional Language Modules
Cooperation Model
How We Work
- Front Desk & Reception Language
- Check-in / Check-out Communication
- Handling Complaints
- Small Talk with International Guests
- VIP & Business Guest Service
- Email & Phone Communication
- Restaurant & Bar Language
- Spa & Additional Services
- Russian for Hospitality
- Korean for the Premium Segment
- Chinese for Business & Leisure Guests
- Other languages upon request
- Monthly subscription
- On-site sessions at the property
- Online sessions for selected departments
- Small groups
- Regular progress assessments
- Real-life simulations
- Industry-specific dialogues
- Pronunciation and fluency training
- Work based on the hotel’s actual menu and service offer
- Upgrade and upselling scenarios
- Tone refinement and elegance of expression
Program Outcome
The Team
– Communicates confidently and professionally
– Sells additional services without hesitation
– Responds calmly and effectively in challenging situations
– Represents the brand at an international standard
The Owner
– Elevates the property’s standard
– Increases revenue from additional services
– Builds a competitive advantage
– Strengthens the image of the hotel or restaurant